Looking for Customer Service Jobs in Lagos? If yes, then this article is for you. Today we will present to you great information about these jobs. As such, consider yourself to be very fortunate to have come across this article. Pay attention as you read through though.
Description of Customer Service Jobs
Customer service is the support you offer your customers. And this is both before and after they buy and use your products or services. Also, this support helps them have an easy and enjoyable experience with you.
These jobs deal with helping customers with complaints and questions. Also, they deal with giving customers information about products and services.
The jobs deal with taking orders, and process returns.
Also, employees in these client-facing positions use customer service skills to solve technical problems, choose a product, schedule an appointment, resolve conflict, and more.
However, for most customer service jobs, you need only a high school diploma and willingness to work.
Customer Service Jobs in Lagos Position and Requirements
Below are some customer service jobs in Lagos:
1. Data Entry Officer at Simeon’s Pivot Resources
Simon’s Pivot Resources is a Human Resource and Management Consulting Company. And it has a focus on Performance Management.
Also, it is mandated by one of her clients a Courier and Logistics company to recruit a competent and well-experienced individual into the following position.
Basic Requirements
‣ At least ND in Office Technology Management or qualification in a related discipline.
‣ Also, you must have 1 to 3 years of experience with good customer service.
2. Simeon’s Pivot Resources at Online Shop Administrator
Basic Requirements
‣ Minimum of OND in Marketing, Advertising, Mass Communication or any related discipline.
‣ Also, you must have 1-3 years of experience with good customer service
3. Simeon’s Pivot Resources at Secretary
Basic Requirements
‣ At least ND in Secretarial Studies/Office Technology Management or qualification in a related discipline
‣ Also, you must have at least 1-3years experience with good customer service.
‣ Also, experienced Secretarial duties in a Courier company will be an advantage
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4. Female Front Desk Officer
Basic Requirements
‣ Applicants should be ND/NCE holders.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Female Front Desk Officer” as the subject of the email.
5. Customer Services Executive at Libra Motors Limited
Libra Motors Ltd is a transportation company that is into, Inter/Intra-City Mass Transit, Commuter Insurance Manifest Scheme, Bus Hire, and parcel services.
Basic Requirements
‣ HND / B.Sc, BA, English, Mass Comm.
‣ Also, you must have previous knowledge in Customer Service will add advantage.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
6. Sales/Customer Service Manager at IO Furniture
This is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions.
Also, with innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.
It can interpret the essence of clients through manufacturing and design.
However, this is by working closely with each client we can create spaces that embody they’re being because regardless of whether they are individuals, brands or establishments to us each project is personal.
Basic Requirements
‣ A Degree in Marketing communications, Social sciences or Business Administration.
‣ Also, you must have an MBA will be an added advantage.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.
7. Call Centre Agent at Simba Group
The Simba Group is a conglomerate. And it is operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy.
Also, they have over 20 years of experience in Nigeria. And they have developed loyal and strong distribution channels, across various ranges of products.
Basic Requirements
‣ OND holder
‣ Also, you must have experience: 4-5 years in customer service
‣ Additionally, Note: Hausa speaking is a must!
Method of Application
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the “Job Title” as the subject of your mail.
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General Customer Service Jobs Responsibilities
Below are some general customer service jobs responsibilities:
1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
2. Also, responding promptly to customer inquiries.
3. Furthermore, communicating with customers through various channels.
4. Also, acknowledging and resolving customer complaints.
5. Additionally, knowing our products inside and out so that you can answer questions.
6. Also, processing orders, forms, applications, and requests.
7. Furthermore, keeping records of customer interactions, transactions, comments and complaints.
8. Also, communicating and coordinating with colleagues as necessary.
9. More so, providing feedback on the efficiency of the customer service process.
10. Also, managing a team of junior customer service representatives.
11. Additionally, to ensure customer satisfaction and provide professional customer support.
Customer Service Jobs in Lagos Requirements
Below are some general customer service jobs in Lagos 2021 requirements:
1. High school diploma, general education degree or equivalent.
2. Also, ability to stay calm when customers are stressed or upset.
3. Furthermore, comfortable using computers.
4. Additionally, experience working with customer support.
General Eligibility Criteria for Customer Service Jobs in Lagos
To be eligible for these jobs, the applicants must meet the following requirements:
1. The applicants must be smart.
2. Also, the applicants must diligent.
3. Furthermore, the applicant must be industrious.
4. Also, the applicants must have a fair knowledge of computer operation.
5. Additionally, the applicants must have a good interpersonal relationship.
6. Also, educational qualification is a great advantage.
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Shortlisted Applicant Update
If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage – the interview.
However, it could be a telephonic, Skype, or face-to-face interview. And this is depending on the employer. When shortlisted:
1. Endeavour to get information about the company.
2. Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.
3. Additionally, be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.
4. The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.
5. It’s rare, but sometimes you get an offer letter directly based on your application. You plan the celebration, but remember some points before you go into that party mode: Get it in writing.
6. Also, go over the written offer. And make sure all important details are mentioned and ask questions if you understand nothing. Such as work profile, start date, duration, and stipend etc.
Send a thank-you letter to the employer once you accept the offer.Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.
Kindly provide us with your phone number and email address in the comment box below.
StudentsandScholarship Team.
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