– Problems of Effective Service Delivery In Government Owned Establishment –
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ABSTRACT
This work has the primary objective of studying the various problems of effective service delivery in government-owned establishment a case study of Anambra broadcasting service (abs).
The sample selected for the study was one hundred and thirty-five (135) out of the total population of four hundred (400) which comprises both the junior and senior staff of the establishment.
Data for this study were gathered by means of questionnaires which were distributed to the respondent and collected by the researcher himself.
One hundred and thirty-five (135) questionnaires were distributed to the staff of abs but only one hundred and twenty-five were retrieved at the end. The researcher found the use of percentage as the most appropriate method of analyzing the data collected.
Findings revealed that inadequate fund, absolute equipment and managerial inefficiency are some of the problems facing abs awka. Based on the findings, the researcher therefore made the following recommendations: provision of the adequate fund, sound equipment adequate working materials to the establishment to help solve the problems often encountered in the establishment.
The researcher then concludes that the provision of the adequate fund and sound equipment will help the establishment to achieve their objectives.
TABLE OF CONTENT
Title i
Approval ii
Dedication iii
Acknowledgement iv
Table of contents vi
Abstract x
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the study 2
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Significance of the study 6
1.5 Research questions 7
1.6 Scope of the study 8
1.7 Definition of Terms 9
CHAPTER TWO LITERATURE REVIEW
2.1 The Concept and definition of effective management 12
2.2 The concept of Government owned establishment 16
2.3 Compared public and private owned establishment 20
2.4 Reasons for poor service delivery in Government owned establishment 23
2.5 Ways of ensuring effective service delivery in Government owned establishment 27
2.6 The roles of (ABS) Anambra Broadcasting Service Awka to the Nation Development 34
2.7 Summary of Related Literature36
CHAPTER THREE
3.0 Research Methodology 37
- Brief outline of the study 37
- Design of the study 38
- Area of the study 39
- Population of the study 39
- Sample size 39
- Instruments for data collection 40
- Validation of the instrument 41
- Distribution and retrieval of the instrument 41
- Method of data analysis 42
CHAPTER FOUR
4.0 Data presentation and analysis of data 43
4.1 Introduction 43
4.1 Discussion of the findings 49
CHAPTER FIVE
5.0 SUMMARY RECOMMENDATIONS AND CONCLUSION 52
5.1 Summary of findings 52
5.2 Conclusion 54
5.3 Recommendations 56
5.4 Limitations of the study 58
5.5 Suggestions for further studies 59
References 60
Appendix 63
Questionnaires 64
INTRODUCTION
This work is based on problems of effective service delivery in a government-owned establishment with particular reference to Anambra Broadcasting Service (ABS) Awka.
Effective service delivery is a pre-requisite for the growth and survival of any government-owned establishment. It is pertinent to know that ineffective service delivery in any government-owned establishment hamper the achievement of its target objectives and growth.
Management in many establishment especially government-owned is faced with numerous problems which in turn affects the effective service delivery of such an establishment.
It is therefore in the light of the forgoing that aroused my interest to embark on this research study with a view to finding out the causes, effects and suggest solutions to the problems of effective service delivery in government-owned establishment with particular reference to Anambra Broadcasting Service ABS Awka.
REFERENCES
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