– Zenith Customer Care –
Zenith Customer Care: Without quality Customer care Service, there will be no harmony in business? So, in order to reduce your customer complain, you need to create outstanding services and engage with your customers.
There are many reasons you would want to talk to a customer service representative. It could be because of an issue with a device you bought from them, issues with cell service coverage, failure of your line to activate, or failure to load credit on your line.
You can contact a customer service representative because of a myriad of reasons, including device issues, technical problems, payment issues, and activation problems.
The methods you can use to contact customer service include phone, live chat, email, help desk, and social media.
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Email support is another great option that can help you communicate with a customer service representative. Emails are not as fast as a live chat or the phone, but they are effective.
The best part about using email support is that you can email of day or night. You also have plenty of time and space to describe your query.
About Zenith Bank
Zenith Bank Plc was established in May 1990 and begun operations in July of the same year as a commercial bank.
The Bank became a public limited company on June 17, 2004, and was listed on the Nigerian Stock Exchange (NSE) on October 21, 2004, following a highly successful Initial Public Offering (IPO).
Zenith Bank Plc currently has a shareholder base of about one million and is Nigeria’s biggest bank by tier-1 capital.
Headquartered in Lagos, Nigeria, Zenith Bank Plc has over 500 branches and business offices in prime commercial centers in all states of the federation and the Federal Capital Territory (FCT).
Zenith Bank Direct
Zenith direct is our 24/7 Interactive Solution Centre that provides our customers with world-class service and an excellent banking experience. It is available 24 hours, 7 days a week on all social media platforms, email, and telephone.
Our services are offered through a menu-driven self-service, phone interactions, social media platforms, and live interactions (chat) with well-trained customer service executives.
1. Phone Channel
2. The IVR (Interactive Voice Response) – menu-driven self-service
3. Phone call interaction with Customer Service Executives
4. Email Channel [email protected]
5. Social Media(Twitter, Facebook, Instagram, Google+, YouTube)
6. Web Chat via our Live Chat onwww.zenithbank.com
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Zenith Bank Account Opening
For questions about your current/savings/fixed deposit account or all other accounts –
[email protected]
+234-1-2787000, 0700ZENITHBANK
For questions about your Card (MasterCard, Vpay, VisaCard, and any other type of card)
[email protected]
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK
Zenith Registrars Limited
For questions about our Corporate Internet Banking
[email protected]
234-1-2708930-4
Zenith Bank Insurance Company
For questions about our e-products and services
[email protected]
234-1-2783411, 2783421, 2701004-5, 4613704
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FAQs on Zenith Customer Care
Below are the frequently asked questions on Zenith Customer Care
1. Can I open a zero account with Zenith Bank?
According to the Bank, the minimum account opening balance requirement of between N50,000 and N250,000
2. Can I open a Zenith Bank account without BVN?
Yes you can
3. How can I transfer money from Zenith Bank without debit card?
To transfer money from Zenith bank to friends and family, kindly Dial *966*Amount*Account Number# (e.g. *966*5000*1233567892#) from the phone number you registered with Zenith Bank, then follow the on-screen prompts.
4. How do I activate Zenith mobile transfer?
Dial the Zenith bank transfer code on your phone, i.e., *996#
5. What is USSD pin in Zenith Bank?
Simply dial *966*00# with your AlertZ number.
6. Can I make a transfer without ATM card?
Yes, you can.
7. Does Zenith Bank do MoneyGram?
With Zenith’s MoneyGram services, we assure you of receiving your money from Monday through Friday nationwide and from selected locations.
8. Can I use online banking without ATM card?
You can activate your net banking account without visiting a bank branch just by entering your debit card details
9. Can I receive dollars in my Zenith Bank account?
Yes, you can.
10. What is sort code number?
A sort code is a 6 digit number that identifies your bank
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