Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians.
About Airtel
The company made history on August 5, 2001, by becoming the first telecoms operator to launch commercial GSM services in Nigeria.
Also, and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care.
The first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has shown resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders .
Job Title: Head, Retail Showrooms and Franchise
Location: Port Harcourt, Rivers (South Region)
To manage the Retail Stores and Franchise rollout for the Airtel Mobile Product & Service offering within the Opco to increase market share in your Channel through sales, marketing, promotions and customer service.
Business planning
1. Manage Franchise/Retail Store rollout within the Opco
2. Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets.
3. Implementation & Control
4. Franchise/Retail Store segmentation and development
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Franchise Selection and Governance
1. Design franchise selection framework
2. Design franchise operating manual and prospectus
3. Drive consistency in ‘look and feel’ at all Showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc)
Performance Management
1. Define performance standards across a retail footprint
2. Develop competency matrix for showroom and franchise employees
3. Work with the Regional Retail Heads and teams to drive retail KPIs
4. Manage the Division’s budget, projects, people and processes to achieve set targets.
Qualifications
1. Good first degree from a reputable university.
2. A postgraduate degree is an added advantage.
3. Minimum of 10 years work experience with at least 7 years relevant work experience in Retail/Customer Service, etc
4. Project Management Experience
5. Experience in monitoring and managing multiple retail outlets to track & optimize service delivery.
6. Ability to create the ideal ambience for effective & efficient customer service.
7. In-depth knowledge of the Nigerian GSM industry.
8. Excellent analytical, communication and negotiation skills.
9. Advanced proficiency in Microsoft Office
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Mistakes to Avoid While Applying
Many people fail in many applications not because they are not qualified, but because of many mistakes. So take note of the following:
1. Apply on time, do not wait for the deadline.
2. Do the application processes alone, don’t send anybody to avoid mistakes in your data
3. Keep yourself updated concerning the application
4. Make sure you supply all the requirements
5. Crosscheck your details before submission.
6. Candidates are to apply for one job position, Candidates who attempt to apply multiple times will have their application disqualified
The online application is free.
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Shortlisted Applicant Update
If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage–the interview.
However, it could be a telephonic, Skype, or face-to-face interview. And this is depending on the employer. When shortlisted:
1. Endeavour to get information about the company.
2. Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.
3. Be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.
4. The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.
5. It’s rare, but sometimes you get an offer letter directly based on your application. You plan the celebration, but remember some points before you go into that party mode: Get it in writing.
6. Also, go over the written offer. And make sure all important details are mentioned and ask questions if you understand nothing. Such as work profile, start date, duration, and stipend, etc.
7. Send a thank-you letter to the employer once you accept the offer.
8. Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.
From the above, it is important you note we are not partnering with these companies. We are only making this information available so as help you get your dream job. As you apply, ensure to do more research about the company. GOOD LUCK.
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