– Customer Service Resume –
Customer Service Resume that makes an employee outstanding among his/her contemporaries during recruitment, and gives such an applicant an advantage is our concern for today.
A good customer service resume increases your future employer’s concerns and shows your value as a potential employee.
As a matter of fact, a well-written customer service resume should serve as a cover letter displaying that the applicant is a customer service representative who can keep customers satisfied by providing solutions to their concerns.
Such writing involves highlighting your most notable skills, qualifications, strengths, and work experiences.
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How to Format a Customer Service Resume
Before you can serve the hiring manager, you need to arrange your resume in a way that does not lead to confusion and delays.
Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.
The most common resume format for customer service is “reverse-chronological”, and it’s one that we always recommend to customer service representatives.
This format puts your most recent and notable achievements up top, which allows the hiring manager to see the benefits of hiring you.
Alternative Formats of a Customer Service Resume
Apart from the reverse-chronological format, there are two other recommended customer care representative resume formats.
The following two resume formats constitute the alternatives:
1. Functional Resume
2. Combination Resume.
Functional Resume
If you’ve got the natural talent to help customers, but lack the hands-on experience, we recommend this resume format.
A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume
Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.
How to Format and Structure a Customer Service Resume
Here, we present you with the ideal format, steps, and structure that a customer service resume should take.
To achieve this feat, use a customer service resume template as a guide and reference material.
The template will guide you on how to structure, and format your resume to achieve excellence!
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What to Include in a Customer Service Resume
The main sections in a customer service resume are:
1. Work Experience
2. Contact Information
3. Resume objective or summary
4. Skills
5. Education.
To really impress the hiring manager, you can also add these optional sections:
6. Awards & Certification
7. Languages
8. Interests and Hobbies.
How to Make your Customer Service Work Experience Stand Out
Here’s the best way for customer service representatives to structure the work experience section:
1. Position Name
2. Dates
3. Company Name
4. Responsibilities and Achievements.
How to Prepare your Customer Service Resume without Work Experience
If you don’t have customer service work experience, there is a way you can still make your resume outstanding.
In this case, all you need are the core job skills and a willingness to learn. And you can showcase this with related job experience or school projects.
For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences.
Just like a customer service representative, you were friendly, dealt with customers’ concerns, and operated a POS/computer.
How to Correctly Display your Contact Information
You should treat your contact section with the same care that you treat your customers.
Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!
The contact information section on your resume must include:
‣ Full Name
‣ Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
‣ Phone Number – Check each number carefully
‣ Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
‣ Location – City+Country
‣ Optional – relevant social media.
How to Write a Customer Service Resume Summary or Objective
As a customer service representative, you know that friendly introductions go a long way.
Similarly, both resume summary and objectives are short paragraphs that introduce your skills and experiences.
Customer Service Resume Summary Example
Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries.
Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience.
Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.
Customer Service Resume Objective Example
Passionate and hard-working student working towards graduating with a BA in History from UT Austin.
Relevant experience includes serving customers in a campus bar.
Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.
Top 10 Skills for a Customer Service Resume
To boost the relevance of your resume, you need to include some skills related to the job you are applying for.
However, we shall divide the skills into hard and soft. Here are the lists:
Hard Skills for Customer Service Professionals
1. Accuracy
2. Computer Skills
3. Mathematical Skills
4. Product Knowledge
5. Point of Sale (POS) Systems
Soft Skills for Customer Service Professionals
6. Personable and friendly
7. Endurance (long hours)
8. Conflict resolution
9. Time management
10. Team player.
How to Correctly List your Education
After showcasing your experiences, you should delve into your education to date.
There are no magic tricks with this section, just enter your education history in this format:
In fact, all you need to do is enter your education history in the following format:
‣ Degree type and major
‣ University Name
‣ Years Studied
‣ GPA, Honours, Courses, and anything else you might want to add.
Awards and Certifications
Have you ever won an employee of the month award? Have you completed any third-party courses?
Whatever it is, sing it loudly in your resume! Here’s a quick example:
‣ “Learning How to Learn” – Coursera Certificate
‣ “Employee of the Year 2019” – The White Duck.
Languages
Applying to an establishment in China Town?
Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.
Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!
Rank the languages by proficiency:
‣ Native
‣ Fluent
‣ Proficient
‣ Intermediate
‣ Basic.
Interests and Hobbies
Now, you may be wondering, “how is my love of dancing related to my work as a bartender?” Well, it allows the hiring manager to learn more about who you are.
So, if you want to show that you’ll be a good addition to the customer service representatives, make sure to list your personal interests and hobbies.
Here are some hobbies and interests you may want to mention.
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Frequently Asked Questions
Below are some of the frequently asked questions about customer service resume.
We have provided answers to the questions, kindly study them carefully:
1. What Customer Service Skills should I include on a Resume?
A good customer service resume should contain the following skills:
‣ Active listening
‣ Adaptability
‣ Attentiveness
‣ Conflict resolution
‣ Creativity
‣ Decision-making
‣ Dependability
‣ Effective communication, etc.
2. What is a good resume writing service for US Market?
TopResume is a good resume writing service for US market.
As one of the most popular online resume writing services today, TopResume has a large staff of experienced writers from around the U.S.
They offer a variety of great resume editing packages, and most of them are targeted at mid to high-level professionals.
3. How do I get out of Customer Service?
You can get out of customer service by earning new qualifications, preferably in another discipline.
While your current experience may make it possible to apply for new jobs, an advanced additional qualification can get you out of customer service instantly.
4. What was your next Job after Working in Customer Service?
I had a bit of luck since customer service is only revolving around hearing constant complaints and getting headaches.
I had a job called customer success, still within customer service scope but on a broader scale.
Instead of listening to complaints from end-users only now, I got to host seminars, launch events, and how solve technical problems with clients.
5. Why does a Job in Customer Service Suck?
Because the only reason people call in is about an issue. It sucks because it is stressful listening to people complaining all day.
6. How can I Advance my Career in Customer Service?
You can advance your career in customer service by becoming a people manager and leading a team of customer-facing professionals.
Secondly, by specializing in a specific product or service and becoming a more technical customer service professional.
And also by specializing in writing help content for your company’s knowledge base.
7. Are Jobs in Customer Service Stressful? Why or why not?
Everyone experiences job stress, but employees in contact centers are more burned out than others. 87% of call center workers report high or very high-stress levels at their call centers.
8. What is the Best Professional Resume Writing Service?
They may be no best professional resume writing service per say.
However, we have a couple of writing service with excellence delivery. They are:
‣ TopResume
‣ ZipJob
‣ ResumeSpice
‣ Resumeble
‣ ResumeWriters.com
‣ ResumeGet
‣ Resume Companion.
9. What is the Area of Interest in a Resume?
The area of interest is a section in your resume that talks about your interests and hobbies, like playing baseball, writing, traveling, photography, or anything that’s very relevant to the job profile.
This can include anything and everything that you like to do in your spare time.
10. What are some Customer Service Job Interview Questions?
Below are some of the frequently asked customer service interview questions:
‣ How would you define good customer service?
‣ What appeals to you about this role?
‣ What’s the best customer service you’ve ever received? …
‣ Can you tell me about a time when you received poor customer service?
We hope the above piece of information was useful. Please, kindly share this content on all social media platforms available.
StudentsandScholarship Team.
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