The aimed at assessing the performance of hospitality industry in Nigeria. The for the study was one hundred and thirty-four (134).
From this, a sample size of one hundred individuals were drawn using the Tara Yamane formula for random sampling.
The used for data collection was structured questionnaire. Secondary data was obtained from reviewed relevant literatures and the internet.
The questionnaire was administered to the staff and customers of Royal Palace Hotel Enugu.
The total number of copies of questionnaire distributed for this study were one hundred (100) while eighty (80) copies of the questionnaire were completed and returned. This was 80% of the total administered.
The research design adopted was the survey research using percentages, chi-square with a level of significance = 0.05 (5%).
The findings revealed that foreign exchange, even development and employment generation are some of the economic importance of the Nigerian hospitality industry to the nation.
Some factors like provision of adequate infrastructure, government’s favourable policies, etc. could help facilitate the growth of the industry.
Customers are not yet satisfied with the services of the industry and as such, the industry needs to sit up. There are some factors that militate against quality performance of the industry.
They are; African believe, presence of kidnappers, inadequate infrastructure, etc. Some measures could be adopted to alleviate some problems facing the industry.
Measures like continuity in government policies, provision of adequate infrastructure etc. In conclusion, the researcher submitted that something has to be done to curb the presence of because it is giving the country a bad image.
Introduction
It is a general believe that there is no place like home. This may be as a result of the fact that hospitality is believed to be best enjoyed at home.
This is not the whole truth, because ‘home away from home’ is one of the most exciting things in a man’s life. And this is what hospitality industry brings to our door steps.
The hospitality industry in Nigeria is evolving; evolving in the sense that if you look back to the last five, ten years, you could hardly find up to ten hotels in Abuja. That has since changed because investors are coming in and it is the most lucrative business in Nigeria.
Emelike, (2010) said the tourism industry, which is an arm of the hospitality business is a powerful driver of the economic engine of nations.
The industry generates over US$1 Trillion per annum in direct earnings. Over 7 million people travel internationally, crossing borders and flight paths, journeying between countries and cultures daily.
Over 70 million people travel each day within their own borders. Collectively, in 2009 alone, it was estimated that almost 900 million people travelled on holiday.
References
Omotayo, (2001:4), Nigeria, Beauty in University Timsad Printing Press.
Ken Gale and Peter Odgers, (1989): Hotel and Catering Supervision (Social and Economic Aspects of the Industry) Pitman.
Benson, J. C. and Lennox M. (1976): Hotel; Hostel and Hospital House-Keeping; Edward Arnold 3rd Edition.
Salabi, R.A. (1994): Theory and Practice of Catering and Hotel Management: Tamaza Publishing Co. Ltd. 1st Edition.
HND Final year Handouts (1992), Kwara State College of Technology, Ilorin.
Macleod Sarah and Douglass Fiona, (1994): Food and Drinks Services in the Restaurant; Hodder and Stoughton.
StudentsandScholarship Team.
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