Computerized Accounting System and Service Delivery in Financial Institutions.
ABSTRACT
The study looked at “Computerized Accounting Systems and service delivery in Financial Institutions- a study of bank of Africa Uganda main branch”.
The purpose was to find out whether application of Computerized Accounting Systems supersedes that of manual Accounting system and that if Computerized Accounting Systems enhance higher turnover and profitability and also whether a Computerized Accounting System is an effective means in terms of service delivery.
The study population was 55 people who were members and staff of Bank Of Africa Uganda and the sample size calculated was 35 selected randomly.
The researcher also made use of primary methods of data collection which included questionnaires and scheduled interviews.
Also the secondary method of data collection used gotten from official documents of BOA, various research work on Computerized accounting system, accounting journals, textbooks and Uganda Christian University Library.
Now based on these, the researcher recommended that Financial Institutions channel most of their resources in training Accountants personnel in Computerized Accounting System related technology such as I.C.T to boost service delivery.
TABLE OF CONTENTS
DECLRATION i
APPROVAL ii
DEDICATION iii
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
ABSTRACT vii
CHAPTER ONE 1
1.0 INTRODUCTION 1
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF THE PROBLEM 3
1.3 PURPOSE OF THE STUDY 4
1.3.1 OBJECTIVES OF THE STUDY 4
1.4 RESEARCH QUESTIONS 4
1.5 SCOPE OF THESTUDY 4
1.5.1 Geographical scope 4
1.5.2 Content scope 4
1.5.3 Time scope 5
1.6 SIGNIFICANCE OF THE STUDY 5
1.7 JUSTIFIATION OF THE STUDY 5
CHAPTER TWO 6
LITERATUER REVIEW 6
2.0 Introduction 6
2.1 The role of computerized accounting system on service delivery in financial institutions 8
- The challenges associated with the use of computerized accounting system in financial institutions 8
2.2 Relationship between computerized accounting and service delivery in financial institutions 9
CHAPTER THREE 11
RESEARCH METHODOLOGY 11
3.0 Introduction 11
3.1 Study Design 11
3.2 Study Population 11
3.3 Sampling Technique 12
3.4 Sources of data and data collection tools 12
3.4.1 Questionnaire 12
3.4.2 Data collection procedure 13
Documentary Review 13
3.5 Data Management 13
3.5.1 Data processing 13
3.5.2 Data Analysis 13
3.6 Limitations of the Study 13
CHAPTER FOUR 14
PRESENTATION, INTTERPRETATION AND DISCUSSION 14
4.0 Introduction 14
4.1 Characteristics of the respondents 14
4:2 General findings 17
CHAPTER FIVE 23
SUMMARY RECOMMENDATIONS AND CONCLUSIONS 23
5.0 Introduction 23
5.1 Summary of findings 23
5.3 Recommendations 23
5.4 Areas for further research 24
5.5 Conclusion 24
REFERENCES 25
INTRODUCTION
This is basically to discuss the background of the study, statement of the problem, main objective of the study, the specific objectives of the study, the research questions, scope of the study, significance of the study, the limitations of the study, and the solutions to the limitations of the study.
BOA is a registered limited liability company and a Bank of Uganda (BOU) regulated financial institution. It is a Non Government Organization (NGO) in Uganda whose head office is located at Jinja road plot 45 Kampala.
BOA is also a member of the Bank of Africa Group and the Group operates through a network of 11 commercial Banks in Africa and has been in existence since 1982.
In addition to commercial Banking activities, the institution is also active in the fields of insurance, mortgage, leasing and stock brokerage.
The Bank has had an impact on the social scene through a number of corporate social responsibilities including; Support to displaced people in northern Uganda. Support to flood victims in Eastern Uganda
In 2013, the Bank of Africa Uganda ltd launched her inaugural CRS flagship in support of sickle cell treatment and it is still continuing in this commitment and hopes to make it annual.
In order for bank of Africa to achieve its objectives, it has to employ an effective and efficient accounting system with computerized accounting systems.
REFERENCES
Fadzil, Saed Ahmed Sulub, ‘the impact of computerized accounting systems on cost reduction in Somali land Business Companies’ August 24th, 2013.
Abu zir, Abd el-Rahman kh.el- Dalabeeh, Seif Obeid Alshbiel, ‘Interdisciplinary Business Research 893’ October 2012 vol4, N06
Stiglittz J. and Wells, A 1981, credit rating in market and with intergret information
Margret miller (2004) The role of credit and registries and collateral security in management of credit risks.paz, Bolvia
Pierrer- Richcard Agenor and Peter J. Montel (2006)
Center growth and business research discussion paper series 76, Economies The university of Manchester
Osvaldo Nina and Lyk E.g Anderson (2000) Micro credit and group lending: The collateral effect le; Fadzil et al 2005
Rehana Fowzia 1, Mahmuda Nasrin 2, “Appreciation of Computerized Accounting System in Financial institutions in Bangladesh (2003)
Marivic, the effects of using Computerized Accounting Systems (2009) uploaded by Dindi Genil
Cally Guerin, Ian Green and Pearson [2006]
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