Design and Implementation of Computerized Hotel Front Office Management Information System

Design and Implementation of Computerized Hotel Front Office Management Information System

ABSTRACT

This project deals with “Hotel front office management information system” it deal with the system of all the management and information needs of the different section of a hotel.

Most time, the hotel I runs into problem of getting necessary information in the sections of registration of guest, guest booking and reservation, check in and check out process of a guest, and other section of the hotel which the accounts and security section.

This study led to the development of “Hotel- Mis package” which will help a long way in reducing the problem encountered by the Entire management and staff of the hotel.  The power of the package is also see in the area where time is of great importance.

This package will help immensely in eliminating wasted time in the operation of the hotel service there by enhancing effective customer services.

TABLE OF CONTENT

Cover page

Title page

Certification

Dedication

Acknowledgement

Abstract

Organization of the work

Table of contents

CHAPTER ONE

INTRODUCTION

1.1     Statement of the problem

1.2     Purpose of the study

• Aims and objectives
• Scope or delimitation
• Limitation
• Assumption
• Definition of terms

CHAPTER TWO:

Literature Review

CHAPTER THREE:

Description And Analysis

3.1     Fact finding method used

• Objective of the existing system
• Input, process, output analysis
• Information flow diagram
• Problems of the existing system
• Justification for the new system

CHAPTER FOUR:

Design of the new system

4.1     Output specification and design

• Input specification and design
• File design
• System flow chart
• Procedure chart
• System requirement

CHAPTER FIVE

IMPLEMENTATION

5.1     Program design

• Program flowchart
• Source program
• Test run

CHAPTER SIX

DOCUMENTATION

CHAPTER SEVEN

RECOMMENDATION AND CONCLUSION

7.1     References

INTRODUCTION

The hotel front office management information system is the control center for the property and workers at the supervisory level  and above must be well trained and motivated in order to achieve business objectives of high yield, high occupancy rates and above all top quality service.

In hotel front office management hotel general manager are required to meet the challenges of day to day operation while practicing solid future planning and controlling skills.

The technological advantages today’s hotel managers have at their disposal and the challenges of living, training, scheduling and empowering workers to achieve to quality result.

REFFERENCE

S. MELDICK (1972) Idea on Catering and Hotel Management. Hall Inc. Surrey

GRAY.W& LIGUOR,C.S,(1988) Hotel and Model Management Operators Prentice Hall Inc. New Jersey

SOHIR ANDREWS (1989) Hotel House Keeping Management

EMERY, GLYM(1990)Electronic Data, Processing The Pitman Press Bath

Susan Woolsigge (1993) Computer Aided Data Processing London

JOHN WILLY and SON (1993) Computational Structure Hall Clearance London