Reengineering Nigeria Public Sector Organizations for Efficiency

ABSTRACT  

The focuses on Reengineering Nigeria Public Organizations for efficiency. The of this study are; to investigate the reasons for failure of public sector organizations in Nigeria; to evaluate how to reengineer Nigeria public sector organizations especially the PHCN and NNPC;

to identify the of reengineering in Nigerian public sector ; to evaluate the problems that can be encountered in reengineering public sector organization in Nigeria. Primary and Secondary data were used.

The population of the study is 1800, from which the sample size of 327 was determined using Taro Yamane’s formula. The research instruments used were questionnaire and interview. Chi-square was used to test the hypotheses.

The findings from the study reveal that; maladministration, government interference, corruption are the reasons for failure of Nigeria public sector organizations; adequate funding, training and developing employees’ privatization and commercialization could reengineer Nigeria public sector organizations.

TABLE OF CONTENTS

Title page – – – – – – – – – i
Certification – – – – – – – – – ii
Approval Page- – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgements – – – – – – – v
Abstract – – – – – – – – – vi
Table of Contents – – – – – – – – vii
List of Tables – – – – – – – – – ix
List of Figures- – – – – – – – – x

CHAPTER ONE: INTRODUCTION
1.1 Background of the Study – – – – – – 1
1.2 Statement of the Problem – – – – – – 2
1.3 Objectives of the Study – – – – – – 3
1.4 Research Questions – – – – – – – 3
1.5 Research Hypotheses – – – – – – – 3
1.6 Significance of the Study – – – – – – – 4
1.7 Scope of the Study – – – – – – – 4
1.8 Limitation of the Study – – – – – – 4
1.9 Definition of Terms – – – – – – – 4
1.10 Profile of the selected Organization under Study – – – 5

CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.1 Definition and Concept of Reengineering – – – – 8
2.2 Principles of Reengineering – – – – – – 11
2.3 The Elements of Reengineering – – – – – 13
2.4 Reengineering and Creativity – – – – – – 15
2.5 Change Management – – – – – – – 16
2.6 Role of ICT in BPR – – – – – – – 17
2.7 Steps to a Successful Public Sector Reengineering – – – 17
2.8 Strategies for Implementing Public Sector Reengineering – – 20
2.9 Problems Militating against Implementation of Reengineering in Nigeria
Public Sector Organizations – – – – – – 21
2.10 Impact of BPR in Nigeria Public Sector Organizations – – 22
2.11 Applying Reengineering Principles and Strategies for Improved
Performance in Nigeria Public Sector Organizations – – – 23

CHAPTER THREE:RESEARCH METHODOLOGY
3.1 Area of the Study – – – – – – – 26
3.2 Sources of Data – – – – – – – 26
3.3 Population of the Study – – – – – – 26
3.4 Sample Size Determination – – – – – – 27
3.5 Description of Research Instrument – – – – – 29
3.6 Method of Data Analysis – – – – – – 29
3.7 Validity of the Research Instrument – – – – – 29
3.8 Reliability of the Research Instrument – – – – 30

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS
AND INTERPRETATION
4.1 Data Presentation – – – – – – – 31
4.2 Hypotheses Testing – – – – – – – 35

CHAPTER FIVE: FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
5.1 Summary of Findings – – – – – – – 43
5.2 Conclusions – – – – – – – – 44
5.3 Recommendations – – – – – – – 44
Bibliography – – – – – – – – 45

INTRODUCTION  

Most Nigerian Public Sector Organizations have disappointed a vast majority of Nigerians. These organizations, especially those that provide power and energy have provided very poor services in the country.

The operating costs and debts of these organizations have risen dramatically that they have sparked a nationwide call for restructure or re-engineering.

Most public sector organizations have large number of employees, the Power Holding Company of Nigerian (PHCN) currently has 50,000 workers, while the Nigerian National Petroleum Corporation (NNPC) workforce is slightly lower, whose jobs would be threatened, and should these organizations fail.

There is therefore the need to find a lasting solution to the aliments or failures of these public sector organizations as to forestall an unemployment crisis, a debt crisis, and ever-increasing operating costs. This solution may lie in reengineering these organizations.

(www.phcnonline.com) Reengineering known as business process reengineering (BPR) is “the fundamental rethinking and radical redesign of business process to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, services and speed”. (Hammer and Champy 1993:32).

BIBLIOGRAPHY

Ayodele, A.D. (1998). “Energy Crisis in Nigeria” The Case of Electric Energy Market.
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Cheryl, C. (1994). Reengineering Tool Kit. Prima Publishing Rocklin California

Cressey, P. and Williams, R. (1990). Participation in Change; New Technology and the
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Danilo, R.R (2000). Public Sector Reengineering. Asian Review of Public
Administration, University of Philippines

Dubin A, J (1996). Reengineering Survival Guide. Ohio Thomson Executive Press.

Hall, G. and Wade J. (1993). “How to make Reengineering Really Work” Harvard
Business Review Nov./Dec.

Hammer,
M. (1994). Reengineering the Corporation: A Manifesto for Business
Revolution. London, Harper Press.

Hammer, M. and J. Champy (1993). Reengineering Management. New York, Harper
Press.

Ifedi V. (2005). Power Reform and Electricity Generation. www.Dawodu.com(2010)

Ikeagwu, E.K. (1998). Groundwork of Research Methods and Procedures. University of
Nigeria, Enugu Campus, IDS.

StudentsandScholarship Team.