Customer Service Jobs – One of the major problem today in Nigeria is unemployment and often time the problem isn’t that there’s no job, the greater problem has always been the right information for the right kind of job. In this article, I’ll be showing you a list of customer service job in Nigeria.
Full-Time Customer Service Jobs
1. Customer Service Representative at Beacongate Limited
Name of Company: Beacongate Limited
Company’s Description
The company is primarily set up to help transform the latent abilities and potentials of Entrepreneurs, Professionals, and Executives and make them realize their full potentials as well as create leadership brands that would make them distinct.
This involves using approaches that lead to self-discovery, awareness of situations, empowering for positive actions and actualization of goals and visions. We offer customized solutions to meet your personal and business needs.
Requirements
- Saturdays are a must
- OND Degree holder only
- Good people skills
- Must have a good command of the English Language
- Must possess the ability to read, spell, complete phone orders and follow instructions
- Must be outgoing (this is not a position for a shy person)
- Must be smart, active and have a strong ability to handle work pressure
Location: IKEJA
Salary: 30,000
Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
2. Customer Service Officer at Monier Construction Company Nigeria
Name Of Company: Monier Construction Company Nigeria
Company’s Description
Monier Construction Company Limited is a leading Civil Engineering and Construction Company in Nigeria. With a solid reputation acquired over a period of six(6) decades. We are a member of the Federation of building and civil engineering contractors in Nigeria.
Responsibilities
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Monitor company social platforms and improve traffic on sites by inviting and encouraging internal and external customers to visit company social sites
- Monitor and maintain office supplies for the department.
- Attend to customers’ complaints and get them resolved within 24 hours.
- Act as the liaison Officer between the field force and the other departments and get all their issues resolved within 24 hours.
- Manages the company’s call center with all the professional ambiance
- Ensures that the reception is well kept and arranged to suit the ambiance of a corporate organization.
- You must properly and corporately dress always to reflect the professionalism of her office.
- Any other duties as may be assigned from time to time.
Requirements
Method of Application
Interested and qualified candidates should send their CV to [email protected] using the “CUSTOMER SERVICE OFFICER “as the subject of the mail.
3. Customer Service Officer at Willers Solutions
Name Of Company:Willers Solutions Limited
Responsibilities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Work with the customer service manager to ensure proper customer service is being delivered
- Closeout or open call records and compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media.
Qualifications
- Minimum of a B.Sc in any Social Science related discipline
- Min of 2 years’ experience as a Customer Service Officer with sales experience.
- Must be resident within Lekki and its Environs
Required Skills:
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Salary
How to Apply
Interested and qualified candidates should send their CV in MS Word Format to [email protected]using “Customer Service” as the subject of the mail.
Part-Time Customer Service Jobs
Name Of Company: Tirta Ayu Spa Nigeria
Company’s Description
Tirta Ayu Spa Nigeria is the leading Traditional Javanese herbal Spa in Nigeria. We bring you authentic Javanese Spa treatments with a blend of ancient therapeutic remedies and modern day spa rituals for healthy living and total well-being.
Responsibilities
- Your primary responsibility is to ensure an optimal experience for all Spa guests. The emphasis is on excellent customer service.
- Responsible for greeting clients, answering telephones and responding to inquiries.
- Responsible for taking bookings and scheduling appointments appropriately.
- Check-in Spa clients as they come in for their scheduled appointments.
- Responsible for cashiering, processing gift cards, giving tours of the spa facility, promote services and product sales.
- Responsible for dealing with client cancellation and effective management of time.
- Follow up with guest inquiries and reservation requests over the telephone and via email
- At all times provide a positive and friendly attitude and appear professional and well groomed when attending to clients.
- Also ensures daily maintenance of the spa’s lobby/reception area.
- Attend to some clerical duties that may be assigned.
Requirements
- A Bachelor’s Degree from any discipline.
- Minimum of 1-2 years’ experience in customer service role or in the hospitality industry.
- Knowledge of and familiarity with Spa etiquette.
- Excellent oral communication skills in English.
- Excellent customer service skills and strong interpersonal skill.
- Not older than 30 years by December 2019.
- Ability to work under pressure with little or no supervision.
- Good computer usage skills.
How to Apply
Interested and qualified candidates should send their CV in pdf format with a Cover Letter to [email protected] using the Job Title as the subject of the mail.
2. Customer Service Executive at an LED Light Setting and Distribution Company
Company’s Description
An LED Light Setting and Distribution company, due to a recent expansion in their Lagos office, require the services of a qualified, energetic and proactive individual to join the great team in the position below:
Requirements
- Minimum of a National Diploma (ND) qualification
- Minimum of 3 years cognate experience
- Must be a FEMALE
- Applicants must reside in Iyana-Iba/Mile 2 axis.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV (not more than 2 pages) in Ms. Word format with passport photograph scan on it to [email protected] Please indicate “CSE-Lagos” in the subject bar of the e-mail.
StudentsandScholarship Team
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