Hilton Hiring Process 2021: Are you looking for Hilton Hotels jobs in Nigeria 2021? Would you like to work at Hilton Hotels? Also, you would not mind if we guide you on how you can apply for Hilton Hotels job recruitment in Nigeria and beyond? If yes, then continue reading.
Hilton Hiring Process… Hilton Hotels presently called Hilton Worldwide Holdings, Inc. is one of the biggest hotel industries globally.
The company has grown exponentially all over the world and currently, there are thousands of Hilton Hotel locations all over the world.
If you are seeking a chance to work at Hilton Hotels, this article will guide you on how to apply, the requirements, and the job openings.
Note: you need to be 18 years old and above to be considered eligible for employment at Hilton Hotels.
Hilton Hotels Employment Opportunities
The following are the main areas for employment at Hilton Hotels:
- Call Center Hilton Hotel jobs
- Corporate Hilton Hotel jobs
- Administrative and General
- Architecture, Design, and Constructions
- Legal Hilton Hotels jobs
- Development/Real Estate
- Risk Management
- Communications/Public Relations
- Brand Management
- Purchasing
- Culinary Hilton Hotel jobs
- Finance and Accounting Hilton Hotels jobs
- Food and Beverage Hilton Hotels jobs
- General Management/Hotel Management Hilton Hotel jobs
- Human Resources Hilton Hotels jobs
- Guest Service/Operations Hilton Hotels jobs
- Casino
- Gift Shop
- Housekeeping and Laundry
- Security/Loss prevention
- Maintenance and Facilities
- Information Technology Hilton Hotel jobs
- Sales and Marketing Hilton Hotel jobs
- Spa and Recreation Hilton Hotel jobs
- Work from home
Hilton Hotels Job Hiring Process
The application is done online on the job application portal.
You can access the portal by logging in to the Hilton official website at www.hilton.com and click on the Careers button in the bottom menu of the page or through the Hilton careers website at www.jobs.hilton.com.
Once you have reached the Hilton Hotels application page, you can explore all the current Hilton job openings.
You can search by geographic region or career department; this will help you speed up your search.
You will see a full list of the Hilton Hotels careers, click on the job titles to read the full description and requirements of the job position you are interested in.
When you find your job position of interest, click on the “Apply” button to begin your application process.
You will be redirected to the online Hilton Hotels application form section where you will have to fill out the form but you will be required to create a username and a password to keep your account safe.
On the application form, you will be required to upload your resume to the online application form by uploading directly from your computer or using your LinkedIn profile.
Next, you will be required to include your personal information and your contact details. This will allow the Human Resources department to contact you for further steps in the hiring process.
Then, you will be asked to answer three questions regarding your veteran status. Also, you will be required to include your references by providing their names, professional title, relationship to you, phone number, and e-mail address.
You will also be required to include relevant information about your education and work experience in the application form.
You will also answer questions that will determine if you are eligible for employment at Hilton Hotels.
The last part of the form requires you to review your form and check for mistakes and correct where necessary, then submit it to the Human Resources department for formal assessment.
You can view your application status on the online application portal.
Hilton Hotels Job Openings
♦ Guest Service Agent-Job Description and Duties
Location: Ikeja, Lagos, Nigeria Category – Hotel
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
This is an entry-level position in the department, meant to introduce employees to the field of customer service.
The Guest Service Agent functions as the concierge and front desk clerk. He/she is to interact with guests and offer them guidance and specific information about the hotel’s policies and also ensure they have a pleasant stay.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Salary and Compensation
The salary for this position starts at $9.00 per hour and can get as high as $18.00 per hour, while the average rate is $12.00 per hour.
They are also entitled to a Commission Sharing Bonus that has a yearly average rate of $4,500.
♦ Accounts Officer – Job Description and Duties
Location: Ikeja, Lagos, Nigeria Category – Hotel
An Accounts Officer will supervise the Accounts function within the Finance department by overseeing the development and processes of accurate reports and account management.
What will I be doing?
Ensure the accuracy of all department processes to the various accounts,
| Procurement and logistics control- Sourcing suppliers, contract drafting, negotiation, and managing suppliers through the Hilton approved procurement process(SOP). General Cahier and internal control – Monitor, maintain and oversee the handling of all cash for the hotel. |
| Inventory and receiving support. |
- Manage all account queries and disputes
- Balance accounts on a daily, weekly, and monthly basis
- Development of the Finance Team and other roles that may interact with financial processes to help provide the hotel with a multi-skilled Team
- Build accurate financial reports and identify discrepancies clearly
- Act in accordance with fire, health, and safety regulations and follow the correct procedures when required
- Execute on tasks/requests as instructed by the Finance Manager and/or General Manager
What are we looking for?
An Accounts Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a high volume Accounts function
- Computer literate, with good MS Excel skills
- Good time management and organization skills
- High-level of attention to detail and accuracy
- Ability to develop strong working relationships with internal and external customers
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Accounts experience, preferably within a hotel environment
- Previous Procurement experience preferably within a hotel environment
- Relevant degree, in Accounting or related business discipline, from an academic institution
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
♦ Security Officer (Contract)
Location: Abuja, Federal Capital Territory, Nigeria CategoryHotel Transcorp Hilton Abuja HOT07E49
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating the theft and managing instances of undesirable behavior.
What will I be doing?
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior to deliver a safe Guest and Member experience.
A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Monitor and control staff entrances
- Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
- Control the Goods pass out the procedure for any items purchased, loaned, or otherwise legitimately obtained
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Responsible for checking goods received out of hours
- Maintain system that records the issue and receipt of departmental keys
- Operate, check and monitor the CCTV system
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
- Ensure safe passage of cash transfers within the hotel
- Support evacuation of the hotel during fire alarm situations
- Monitor suspicious packages and be aware of bomb and terror threat procedures
- Provide secure storage for guest oversized items
- Ensure hotel facilities and function rooms remain secure and locked when not in use
- Maintain the Security Log Book and Incident Reports
- Investigate and report all allegations of theft, criminal damage, and other incidents
- Manage undesirable behavior in a professional manner, intervening and defusing potential altercations
- Liaise with Police in the absence of Security Team Leader
- Report any maintenance or hazard issues to the supervisor on duty
- Adhere to all Health and Safety Regulations
What are we looking for?
A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- OND or above
- Good physical condition
- knowledge of fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures is an added advantage
- Should be well versed in local law/government regulation
- Absolute discretion and confidentiality regarding sensitive information
- Positive attitude
- Good communication skills
- Good grooming standards
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits of Working at Hilton Hotels
- Medical, Prescription, Vision, and Dental Coverage
- Basic Life Insurance
- AD&D Insurance
- Flexible Spending Account
- Health Savings Account
- Retirement Plan
- The 401(k) Plan
- Maternity & Paternity Leave
- Family Medical Leave
- Military Leave
- Hilton Hotel Employee Discount
- Hilton Hotel Employee Travel Program
- Company Social Events
- Job Training
- Professional Development
Shortlisted Applicant Update
If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage – the interview.
However, it could be a telephonic, Skype, or a face-to-face interview. And this is depending on the employer. When shortlisted:
- Endeavor to get information about the company.
- Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.
- Additionally, be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.
- The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.
- It’s rare, but sometimes you do get an offer letter directly based on your application. You start planning the celebration, but remember some points before you go into that party mode: Get it in writing.
- Also, go over the written offer in detail. And make sure all important details are mentioned and ask questions if you don’t understand anything. Such as work profile, start date, duration, and stipend, etc.
- Send a thank-you letter to the employer, once you accept the offer.
- Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.
From the above, it is important you note that we are not partnering with these companies. We are only making this information available so as help you get that your dream job. As such, as you apply, ensure to do more research about the company. GOOD LUCK.
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