Computerized Accounting System and Service Delivery in Financial Institutions

Computerized Accounting System and Service Delivery in Financial Institutions.

ABSTRACT

The study looked at “Computerized Accounting Systems and service delivery in Financial Institutions- a study of bank of Africa Uganda main branch”.

The purpose was to find out whether application of Computerized Accounting Systems supersedes that of manual Accounting system and that if Computerized Accounting Systems enhance higher turnover and profitability and also whether a Computerized Accounting System is an effective means in terms of service delivery.

The study population was 55 people who were members and staff of Bank Of Africa Uganda and the sample size calculated was 35 selected randomly.

The researcher also made use of primary methods of data collection which included questionnaires and scheduled interviews.

Also the secondary method of data collection used gotten from official documents of BOA, various research work  on Computerized accounting system, accounting journals, textbooks and Uganda Christian University Library.

Now based on these, the researcher recommended that Financial Institutions channel most of their resources in training Accountants personnel in Computerized Accounting System related technology such as I.C.T to boost service delivery.

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TABLE OF CONTENTS

DECLRATION      i

APPROVAL          ii

DEDICATION      iii

ACKNOWLEDGEMENT   iv

TABLE OF CONTENTS      v

ABSTRACT           vii

CHAPTER ONE   1

1.0          INTRODUCTION                1

1.1          BACKGROUND OF THE STUDY    1

1.2          STATEMENT OF THE PROBLEM   3

1.3          PURPOSE OF THE STUDY               4

1.3.1      OBJECTIVES OF THE STUDY          4

1.4          RESEARCH QUESTIONS  4

1.5          SCOPE OF THESTUDY      4

1.5.1 Geographical scope              4

1.5.2      Content scope  4

1.5.3 Time scope              5

1.6          SIGNIFICANCE OF THE STUDY     5

1.7          JUSTIFIATION OF THE STUDY      5

CHAPTER TWO  6

LITERATUER REVIEW       6

2.0          Introduction       6

2.1 The role of computerized accounting system on service delivery in financial institutions          8

22. The challenges associated with the use of computerized accounting system in financial institutions 8

2.2          Relationship between computerized accounting and service delivery in financial institutions        9

CHAPTER THREE               11

RESEARCH METHODOLOGY         11

3.0          Introduction       11

3.1          Study Design      11

3.2          Study Population             11

3.3          Sampling Technique       12

3.4          Sources of data and data collection tools               12

3.4.1      Questionnaire   12

3.4.2      Data collection procedure            13

Documentary Review    13

3.5          Data Management          13

3.5.1      Data processing                13

3.5.2      Data Analysis    13

3.6          Limitations of the Study                13

CHAPTER FOUR                14

PRESENTATION, INTTERPRETATION AND DISCUSSION    14

4.0          Introduction       14

4.1          Characteristics of the respondents          14

4:2          General findings               17

CHAPTER FIVE   23

SUMMARY RECOMMENDATIONS AND CONCLUSIONS   23

5.0 Introduction                23

5.1 Summary of findings               23

5.3 Recommendations   23

5.4 Areas for further research    24

5.5 Conclusion   24

REFERENCES       25

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INTRODUCTION

This is basically to discuss the background of the study, statement of the problem, main objective of the study, the specific objectives of the study, the research questions, scope of the study, significance of the study, the limitations of the study, and the solutions to the limitations of the study.

BOA is a registered limited liability company and a Bank of Uganda (BOU) regulated financial institution. It is a Non Government Organization (NGO) in Uganda whose head office is located at Jinja road plot 45 Kampala.

BOA is also a member of the Bank of Africa Group and the Group operates through a network of 11 commercial Banks in Africa and has been in existence since 1982.

In addition to commercial Banking activities, the institution is also active in the fields of insurance, mortgage, leasing and stock brokerage.

The Bank has had an impact on the social scene through a number of corporate social responsibilities including; Support to displaced people in northern Uganda. Support to flood victims in Eastern Uganda

In 2013, the Bank of Africa Uganda ltd launched her inaugural CRS flagship in support of sickle cell treatment and it is still continuing in this commitment and hopes to make it annual.

In order for bank of Africa to achieve its objectives, it has to employ an effective and efficient accounting system with computerized accounting systems.

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REFERENCES

Fadzil, Saed Ahmed Sulub, ‘the impact of computerized accounting systems on cost reduction in Somali land Business Companies’ August 24^th, 2013.
Abu zir, Abd el-Rahman kh.el- Dalabeeh, Seif Obeid Alshbiel, ‘Interdisciplinary Business Research 893’ October 2012 vol4, N06
Stiglittz J. and Wells, A 1981, credit rating in market and with intergret information
Margret miller (2004) The role of credit and registries and collateral security in management of credit risks.paz, Bolvia
Pierrer- Richcard Agenor and Peter J. Montel (2006)
Center growth and business research discussion paper series 76, Economies The university of Manchester
Osvaldo Nina and Lyk E.g Anderson (2000) Micro credit and group lending: The collateral effect le; Fadzil et al  2005
Rehana Fowzia 1, Mahmuda Nasrin 2, “Appreciation of Computerized Accounting System in Financial institutions in Bangladesh (2003)
Marivic, the effects of using Computerized Accounting Systems (2009) uploaded by Dindi Genil
Cally Guerin, Ian Green and Pearson [2006]