CUSTOMER CARE EXECUTIVE (FEMALE) JOB VANCANCY IN LAGOS NIGERIA

Stresert Services Limited is recruiting to fill the vacant position of:

Job Title: Customer Care Executive (Female)

Location: Lagos

Salary: N35, 000 / month

Location: Surulere, Lagos

Working days: Monday – Saturday

Summary of Responsibilities:

1.      The customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.

2.      Key Responsibilities:

3.      Act as the first point of contact on behalf of the organization

4.      Opens customer accounts by recording account information; Maintains customer records by constant update account information.

5.      Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

5.

6.      Make and receive calls on behalf of the organization

7.      Attend to customers enquiries/queries on company’s product

8.      Carry out telemarketing sales for the organization

9.      In charge of the companies social media (facebook, twitter account etc)

10. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

11. Any other job assigned of related task.

Education:

OND holder.

Skills

Must have a good working knowledge of customer service & customer retention, must be presentable, must have good communication skills, must be able to handle pressure, must have the ability to work as a team, must be able to learn fast & be proactive, must have good record keeping abilities, must be attentive to details, must have sufficient computer & telephone etiquette.

Candidate must live within in Lagos: Surulere, Yaba and its environs;

How to Apply

Only experienced and qualified candidates will be shortlisted and invited for an interview.

Application Deadline December

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