Visa Incorporated Job Portal for Graduates 2021 www.visa.com.ng

Job Description

• As a New Business Development Manager for Fintech & Digital Players, you will be part of a multi-disciplinary team responsible for identifying, structuring, managing and optimizing new and existing strategic partnerships and alliances with the most relevant players in the ecosystem to derive the right value for Visa.

The role also includes:

• Managing and expanding the business relationships with existing portfolios and new prospects.
• Ensuring alignment of objectives, priorities and resource allocation between Visa and clients.
• Winning new business development opportunities (originating, structuring, executing) with high-growth global, regional, or local players across multiple sectors including startups, Fintech and payments companies that enable digital commerce, payments, e-wallets, crowdfunding, IoT among others
• Positioning Visa as the preferred partner among prospects and clients, thorough deep understanding of their strategies, priorities, needs and business processes with a view to position ways the Visa solutions can facilitate their desired growth
• Engaging actively and be positioned as a thought leader in the Fintech & Digital Players ecosystem
• Delivering on the financial objectives including revenue, payment volume and market penetration objectives
• The ability to decide over strategic and tactical matters for which she/he is responsible for
• Conducting all engagements with ethics across stakeholders

Attributes:

• Ability to generate innovative creative solutions to unique problems and opportunities encountered in complex, and dynamic environments
• Client-oriented, results-driven and hands-on
• Deep consulting skills and client engagement capabilities. Regulatory knowledge and deep understanding about the new key Fintech and other payment-related laws
• Strong communication and persuasion skills at multi-levels, including Executive / C-level, leaders, founders and design thinkers
• Strong interpersonal and relationship skills. Drive, enthusiasm and creativity are key attributes
• Highly organized with exposure to project/program management
• Strong financial acumen and analytical skills
• Strong knowledge of Fintech, startups and neo-card-payments industry, its products, services and technologies, digital transformation
• Bankcard industry experience, the strong knowledge base of the card business including account solicitation, account maintenance, operations, systems and risk management is desirable
• Fluent in English including neo-payments terminology
• Availability to travel

Qualifications
Basic Qualifications:

• Minimum of Bachelor’s Degree or equivalent

Preferred Qualifications:

• 10 years of experience with a Bachelor’s Degree or higher
• Business experience including sales and/or relationship management
• Willingness to learn and execute effective sales strategies for new payment products and services
• Card Issuing/Acquiring experience beneficial.  Exposure to servicing Financial Institution clients in these areas is required

Additional Information:

• The function that this individual performs is key to delivering on Visa’s strategic pillars. It forms a part of Visa’s Client engagement plans, merchant relations, Fintech partnerships and industry stakeholder management team.
• Failure to deliver on those commitments can have a visible and pronounced impact on Visa’s revenues, reputation and brand image, and in some cases, can expose the company to financial liability. Hard work, high integrity and honesty are non-negotiable.

How to Apply
Interested and qualified candidates should:

Purpose

• To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure).  The role will require an ability to work closely with regional Sales team, internal operations team, product teams to ensure that new clients are integrated successfully.
• Provide deep technical consultancy services to support proof of concept design, programmatic technical expertise around Cybersource SOAP and REST APIs, hosted payment acceptance through XML to tier 0& 1 clients with respect to implementing and configuring the CyberSource products & services for optimum transaction services.
• The scope of the role pertains to servicing the CEMEA region supporting tier 0 & 1 clients using independent decision making/autonomy for a combination of net new & existing install base clients that use either a single or combination of the CyberSource core products & services including but not limited to: New Gateway implementation/enhancement, Payment Acceptance, Payment Security & Risk Services & Systems Architecture.

Principle Responsibilities

• Develop in-depth subject matter expertise knowledge of CyberSource products through research, implementation and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through deep technical testing & architecture analysis of services; with additional support where applicable through line manager.
• Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa  through a series of self-enabled product & services technical testing & investigative exercises.
• Develop & maintain a working knowledge of current mainstream eCommerce platform providers including, but not limited
  to SAP, PrestaShop, WooCommerce, Salesforce Commerce Cloud and Magento, with a view to ensuring clarity around key specifics of features & functions that are supported to allow for application in presales & service delivery situation.
• Support sales engagements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation/feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the CEMEA region.
• Supervision of the project lifecycle for client implementations including Project planning and Estimation, RAID management with detailed reporting activity around all projects phases, timelines & impacts/forecasted P &L impact.
• Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients.
• Engage, support & work collaboratively with Tier 0 and Tier 1 type clients (Acquirers, Payment Facilitators, Marketplaces) across the card-not-present space within the following verticals: Retail, Travel, Digital, Financial, Telco’s, government & gaming.
• Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products & service.
• Write & develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through application of knowledge and experience through self-enablement.
• To troubleshoot client issues by providing assistance CyberSource prospects, existing clients & the CEMEA sales team during presales, solution design, & service delivery phases in partnership with the broader Global Sales Engineering and Delivery team.
• Ability to work independently on customer sites with minimal supervision around the CEMEA region.

Key Results Areas

• Successfully supporting the sales function for pre-sales activity (net-new and upsell) leading to successful conversion of sale and/or uptake in new or additional services for tier 0 & 1 net new signed clients & existing clients.
• Service Delivery: successful implementation and support for the tier 0 & 1 merchants integrating leading to successful go live on time & in year resulting in in fiscal year transactional volume and revenue contribution (where feasible based on project complexity).
• Successful support and engagement during the sales engagement cycle at a presales level leading to the successful closed win of net new and upsell of services to clients.
• Successful demonstration of current product knowledge through the ability to successfully articulate all the core CyberSource products at a deep technical architecture, operational & configurational level across all relevant CyberSource integration options to the Senior Director and Director level peers cross functionally.
• Successful support through technical delivery for internal strategic initiatives & beta programmes for the successful launch of new products, services or platforms.
• Successful support to junior members of the Global Sales Engineering and Delivery team in the form of training for the core products & services, support in technical enablement & mock session execution for client simulation exercises.
• Accountable to drive and maintain functional Employee Engagement Survey Action plan objectives, deliverables & milestones for each fiscal year in partnership with direct line manager.

Organizational Scope:

• Individual contributor working within a CEMEA team of Sales Engineers, all working as individual contributors.
• Reporting to the Manager, Global Sales Engineering and Delivery – CEMEA based in South Africa driving the stream for Sales Engineering & Service Delivery through technical excellence.
• Provide subject matter expertise support for BAU issue resolution activities at project, technical product & commercial levels prior to escalation to Senior Director.
• Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales leadership and account management.  
• Autonomy, with suitable (where relevant) management oversight to implement solutions/innovative ideas and to manage service delivery and presales activity on a daily basis at a regional level and where applicable globally through cross functional management.

Qualifications
Required Experience:

• Significant demonstrable experience of providing on-going consultancy to Tier 0 & 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
• 8 to 10 years experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry.
• Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
• Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services.
• Intermediary working knowledge of the following scripting languages; JavaScript, flash and PNG.
• Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail
• Excellent communication & negotiation skills
• Fully fluent in mainstream software applications for writing, presentation, data management

Preferred Experience:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or equivalent.
• Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile)
• Ability to speak a second language would be preferred (e.g. French)

Key Competencies:

• Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship
• Contributes effectively to achievement of organisational vision through teamwork. Adapts communication style to situations and audiences. 
• Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organisational culture and processes that are barriers to working collaboratively.
• Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves conflict between individuals and / or teams.
• Makes a positive impact by executing on commitments to consistently deliver exemplary results.  Build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Considered a valuable source of expertise and knowledge.
• Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partn
  ership with others to achieve goals.
• Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues
• Develops self and others to ensure all are equipped with appropriate skills. Creates an environment of continuous improvement and an environment in which others can excel
• Champions innovative projects and demonstrates commitment to business excellence by consistently executing against deliverables
• Demonstrates consistent levels of resilience and a willingness to adapt to changing organizational needs while role modelling company values
• Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities
• Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience
• Consistently demonstrates the ability to think laterally and consider organizational strategy
• Able to pioneer new ideas, adapt processes and create new solutions with broader stakeholder support

Additional Information
Security:

• As with all positions within the Company, the jobholder is responsible for the security of the Visa International environment and the physical security of all Visa property, documentation, and member information. 

Health and Safety:

• Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented, and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources. 

How to Apply
Interested and qualified candidates should:

Purpose

• The individual in this position will be accountable for the overall operational client relationships, optimizing performance, identifying and enabling new services and capabilities. The client advocate within Visa.
• The individual will be required to deliver operational excellence to our clients by providing strategic proactive service, support and advice that enables them to optimize and transform their business performance.
• They will manage a range of complex operational/ technical problems of diverse scope and take a broad perspective to identify innovative solutions without requiring guidance, except where escalating to management is appropriate.
• The individual is considered a functional subject matter expert and must have a strong understanding of our clients’ processing and Visa’s processing systems and assets.

Key Responsibilities

• Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Serve as an escalation point for Regional Signature Clients for technical operational support of all VisaNet products, services, processing questions and issues.
• Considered the functional expert for their client’s processing and operational business.
• Conduct regular engagement with Clients and provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
• Develop and manage short term operational initiatives, special projects and client-driven continuous improvement plans.
• Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their Client.
• Provide necessary advisory, education and training to the clients in the area of VisaNet operations
• Represents client business and processing priorities to internal and external stakeholders for support and account planning activities
• Provides consultancy for onboarding new services and products, client migrations, payments processing operations, services & initiatives
• Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.
• Maintain relationship with Clients to understand local market needs and trends and gain insight on the need to enhance the support approach provided.
• Responsible for local market view of operational, regulatory and payment systems requirements
• Identifying opportunities for Authorization, billing, dispute performance management and optimization
• Coordinating, communicating and assessing client readiness for mandates, enterprise and market initiatives such as Business Enhancements
• Serves as the clients’ continuous coach and trainer.
• Work closely with Support Lines and Project Implementation teams to prioritize projects, issues resolution strategies and be able to support organizational objectives.
• Provide operational and technical support for service interruption/ outage events

Qualifications

• 10+ years of success in client facing roles in the Card Payments Technology industry
• Bachelor’s Degree or equivalent Graduate Degree, preferably in Computer Science / Information Technology
• Expert knowledge of Electronic Cards Payment Industry systems, Visa systems including authorization and clearing systems, client connectivity, etc.
• Proficiency in Word, Excel, PowerPoint, Outlook, CRM, tools
• Has advanced understanding of the card payment and data processing industries including industry trends and high-level business drivers.
• Has advanced knowledge of payments technology products and services and how these impact clients’ business.
• Strong customer focus, client support and client relationship management skills
• Strong abilities in organizational, conceptual, and logical problem solving.
• Proven ability to establish productive working relationships with staff and management at all levels.
• Solid inter-personal skills.
• Ability to maintain a courteous and professional demeanor in all dealings.

How to Apply
Interested and qualified candidates should: